Zoe Kratzmann Voyage dress

Returns & Payments

We want you to love your purchase! If something isn't quite right, here is how we can help:

Online Purchases

• Full Priced Items: Eligible for a refund or exchange within 10 days of purchase.
• Condition: Items must be unworn with all tags still attached.
• Shipping: Return postage costs are the responsibility of the customer.
• Sale Items: All sale purchases are final and cannot be returned. If you are unsure about a fit, please call us before purchasing!

In-Store Purchases

• Items bought in-store can be returned for store credit only.
• Returns must be made within 7 days with tags attached.

Payment Options & Laybuy

• Afterpay: Available for all in-store purchases.
• Laybuy (In-Store): We require a 20% deposit with full payment completed within one month. Please note the price at the time of purchase is final.

Shipping

Shipping is sent via tracked Australia Post within 3 days of your order processing. We offer:

Australia

• Free shipping on purchases over $200.00
• Flat rate shipping: $15.00
• Express shipping: $25.00

International 

• Flat Rate $35.00

Questions? We're here to help. Reach out to us at deluxelorne@gmail.com.